People and Processes

Our people work together for your satisfaction. Responsive local teams combined with dedicated central office management, support and carefully defined company-wide processes are committed to delivering for you.

Express combines our highly effective Launch 180™ Implementation Plan with the expertise, geographic footprint, history and financial stability for attracting a talented team to serve you. Our people and processes assure you will receive our full attention and the highest quality service.

Our People are the Best

Express offers our customers one of the most experienced, knowledgeable and qualified management teams in the industry. Our executive team, in conjunction with corporate staff personnel, support three regional managers who have responsibility over 21 facilities in 5 states. More than 185 employees system-wide serve Express customers as branch managers, supervisors, customer service representatives, dispatchers, fleet coordinators and warehouse clerks. Our management team averages more than 20 years of experience per person in the industry. In addition, Express is represented on the board of the MCAA – the industry’s top trade association. This engagement provides our team with immediate knowledge of industry trends, best practices and what’s required to respond to an ever-changing environment.

Our field management has logistics expertise and directs local employees and 1,000-plus owner-operator drivers who are committed to your satisfaction. Driver training and compliance are fundamental components in our company’s DNA. All shipments are transported in secured vehicles at all times, and drivers wear photo identification badges for your protection. All Express employees and owner-operators are subjected to a rigid screening process including:

• Drug screen
• Full local, state and national criminal background check for past seven years
• Citizenship verification
• Previous employment verification
• Motor Vehicle Reports on all drivers

Express assures complete insurance coverage to meet or exceed our customers’ requirements, and all owner-operators are covered with occupational accident insurance (OAI). Our owner-operator agreement includes the latest legal language designed to protect Express customers from legal proceedings resulting from driver error.

To better serve you, we also offer a certified claims investigator, legal support and an insurance department and an innovative, responsive IT team.

Our Processes are Designed with Your Needs in Mind

In addition to the recruiting, training and policies that Express maintains for its employees and drivers, we assure high levels of customer service and satisfaction through our operating procedures, such as:

• Launch 180™ Implementation: We have a proven plan for implementing your shipment on time, every time and for meeting your individual needs for service with customized solutions.
• Account Management: Local managers and teams are there to serve you. Express account management also includes a detailed written Service Correction Plan in the event of a service failure.
• Business Continuity: We are experienced in handling challenges that emerge from inclement weather, natural disaster or any other emergency and have the resources in place to respond throughout the Southeast to assist in the recovery of normal operations.

Security is a Must

In addition to the secure transport we offer on every shipment, all Express facilities:

• Are equipped with alarm systems,
• Have multiple cameras that record remotely and can be monitored remotely via the Internet, and
• Offer a DEA-approved control cage where narcotics are secured and signed out under dual control.